Q: My child lost his or her card. What do we do?
A: Any lost or stolen ID card should be immediately reported to the AAS Security desk at the main entrance. For a new card to be issued, you have to fill in a replacement badge application form. Cards for Elementary, Middle, and High school students are delivered to the respective school office for pickup by the students. Parents can pick up their new badge at the Security desk.
Q: If I block a card via the web portal, can I unblock it later?
A: Yes.
Q: If I block a card and my child tries to use it, what will happen?
A: When the card is swiped, an error message will appear and the cashier will ask for another form of payment. Students may be referred to a school teacher or administrator for assistance.
Q: If I need help with my card number or PIN number, who should I contact?
A: All inquiries should be sent to sps.support@aas.ru or logged at http://helpdesk.aas.ru. You will receive assistance via email. Be sure to describe your problem with as much detail as possible.
Q: Is there any other way to check an account balance?
A: You can always ask for help from our cafeteria management team.
Q: Are there any general precautions about storage and handling of a card?
A: You should handle your card as you would normally handle a credit card -- i.e. no ironing, no contact with microwaves or strong magnetic fields. Your card should work for 2-3 years.
Q: How secure is the system?
A: We use Visa and MasterCard certified (PCS) terminals (HyperCom) to process all transactions. The system is as secure as using your personal credit card in any other retail outlet.
Thanks to our talented student translator Ji Hoon, you can also read this information in Russian or in Korean.
Please send suggestions or questions to mos.cafeteria@aas.ru.
